The Auto-attendant is a virtual receptionist, providing easy access to extensions and departments. Set up and adjust effortlessly via a user­-friendly portal or with support assistance to match evolving business needs.

Experience a busy signal-free environment. Effortlessly queue calls, deliver hold time updates, and efficiently manage call overflow.

Voicemail is easily accessible with options to receive messages via email, mobile app, or online with transcription and notifications, ensuring no message is missed.

Easily redirect calls on the go to stay connected. Seamlessly transfer calls between mobile devices and the office team.

Connect an additional party to your call with ease. While on a live call, initiate 3-Way Conferencing with a simple press of a button.

Provides a historical record of all call activity, including duration and type (inbound, outbound, missed, etc.), accessible via the portal, mobile app, or web-based interface.

A pre-recorded message informs users about best practices for call handling, useful when managing calls for multiple departments, businesses, or locations.

Each agent can set their status to various options (e.g., logged in, out, break, meeting), which are tracked and monitored in availability reports.

Voicemails are sent automatically to email with an attached audio file, making management easy and allowing users to handle messages from a single location.

Notifications of new voicemail messages are visible across devices as badges or indicators.

Provides access to call history, activity records, and features via a web-based portal and mobile app, with easy sorting and tracking of activity logs.

Simultaneously ring multiple users to ensure prompt responses, useful when calls need to be answered quickly.

Includes unlimited local and long-distance calling within the U.S. and Canada, with competitive international rates available as needed.

Establish custom call routing schedules based on business hours, holidays, weather, or vacations to automatically trigger different messages.

Quickly access frequently dialed numbers with single-touch convenience, useful for calls within teams or departments.

Organize and view contacts, both internal and external, in one place, with the ability to sort by department or mark as favorites.

Conveniently redial recently called numbers from a list, accessible directly from the device’s interface.

Allows users to monitor the availability status of others within the system, with indicators showing presence in the portal, app, or on desk phones.

Send one-way broadcasts to all phones within a location or integrate with an overhead paging system for seamless communication.

Initiate hands-free communication with co-workers' desk phones to ask questions or check availability instantly.

Displays caller ID name and number, giving flexibility to show information based on call type and manage outbound call displays.

Enables dialing colleagues with a short code (extension), even across multiple locations, for efficient internal communication.

Direct numbers provide each user with a unique phone number associated with their extension for easy, direct contact.

Customers can reach you using the first few letters of your name, allowing easy access to individuals by name search.

Quickly connect with colleagues or agents by dialing their extension directly, bypassing additional menus or auto-attendants.

Provides customizable hold music options, allowing businesses to choose specific tracks for callers on hold.

Customize greetings for voicemails, auto-attendants, and call queues, tailored to specific needs or preferences.

Conference bridging connects fifteen or more participants in a secure virtual room, accessible by dialing in with a unique code.

Group contacts into an organized company directory, searchable by department or name, making contact management simple.

Configure call routing to automatically redirect calls to alternative destinations, ensuring calls are answered in all conditions.

Offers advanced call forwarding options, allowing users to redirect calls to specific extensions, queues, or external numbers.

Organize call activity records, with options to filter by inbound/outbound, missed calls, and more, accessible through the portal.

An admin portal with user management, music customization, call recording review, analytics, and reporting features.