Skyretel is not just a phone system — it is a complete cloud communications platform with built-in AI intelligence.
Reliable calling, voicemail, ring groups, and smart routing built for modern teams — accessible from any device, anywhere.
Automate inbound calls 24/7 with AI that answers, routes, qualifies, and books appointments — without hiring additional staff.
Turn every conversation into actionable data with automated transcription, sentiment analysis, and performance scoring generated after each call.
Send and receive SMS and MMS directly from your business number. Keep every customer conversation in one organized inbox.
From the moment you sign up, our team is here — onboarding, training, porting, and beyond. No upsells for support.
Custom branded hold music and messages to keep callers engaged while they wait.
Route calls to the right team instantly with intelligent group ringing strategies.
Get voicemail audio and AI transcriptions delivered directly to your inbox.
Move an active call from desk phone to mobile without any interruption.
Intelligent auto-attendant that routes callers using natural language understanding.
Record and store calls for quality assurance, compliance, and team training.
Every call automatically transcribed word-for-word after it ends — searchable and stored in your dashboard.
Concise post-call summaries with key topics, objections raised, and next steps — delivered within 2 minutes.
Understand customer emotion on every call. Spot frustrated callers and positive trends across your entire team.
AI automatically scores every agent call based on professionalism, resolution, and communication quality.
Live view of call volume, wait times, agent activity, and team performance — all in one place.
AI flags specific call moments where coaching is needed, making manager feedback fast and objective.
Send and receive text messages from your business number directly — no personal phones needed by your team.
Share images, documents, and media with customers via your business number in a single unified inbox.
When a call is missed, an automatic text is sent to the caller within seconds to keep them engaged.
Automatically send appointment confirmations and reminders to reduce no-shows and cancellations.
All inbound and outbound SMS conversations organized in one shared team inbox — no messages slip through.
Save and reuse your most common messages for faster responses and consistent customer communication.
Build intelligent routing logic based on time of day, department, caller ID, or agent availability.
Set up a professional multi-level phone menu that routes callers to the right team without a receptionist.
Add, remove, or reassign users and extensions in minutes from your admin portal — no IT needed.
Set custom open and closed hours per department — calls route or go to voicemail automatically.
Keep callers in a professional queue with position announcements and estimated wait times.
Manage all your local, toll-free, and vanity numbers in one place — add new numbers instantly.
Skyretel offers a comprehensive library of CRM integrations, providing a wide range of features as described below. You can configure up to four CRM integrations to run concurrently.
Have questions about Skyretel? Our team is ready to walk you through a personalized demo.
