Privacy Policy

Effective Date: May 14, 2026

Welcome to Skyretel (“Skyretel,” “we,” “our,” or “us”). This Privacy Policy
explains how we collect, use, disclose, and protect information when you visit
our website, use our communication services, or interact with our platforms,
including voice, messaging, AI-powered communication tools, and related cloud services.

By using our website and services, you agree to the practices described in this
Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Business name
• Email address
• Phone number
• Billing information
• IP address
• Login credentials
• Support requests and communications

Communication Data

When using our communication services, we may process:

• Call detail records (CDRs)
• SMS/MMS message metadata
• Voicemail data
• AI-generated transcripts and summaries
• Customer support interactions
• Call recordings (if enabled by the customer)

Technical Information

• Browser type
• Device information
• Operating system
• Cookies and analytics data
• Website usage statistics

2. How We Use Information

We use collected information to:

• Provide and maintain services
• Deliver UCaaS, CCaaS, VoIP, messaging, and AI-powered communication services
• Process transactions and billing
• Provide customer support
• Improve platform performance and security
• Detect fraud, spam, abuse, or unauthorized access
• Comply with legal and regulatory obligations
• Support A2P messaging registration and compliance requirements

3. SMS, A2P 10DLC & Messaging Compliance

Skyretel complies with applicable telecommunications and messaging regulations,
including A2P 10DLC requirements.

Consent

By submitting your phone number through our website, forms, or services,
you consent to receive communications from Skyretel, including:

• Service-related notifications
• Customer support messages
• Account alerts
• Informational SMS communications

Message frequency may vary.

Opt-Out

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Standard message and data rates may apply.

No Mobile Information Sharing

Mobile phone numbers and SMS consent information will not be shared, sold,
rented, or disclosed to third parties or affiliates for marketing or
promotional purposes.

4. Data Storage & Cloud Infrastructure

Customer data may be securely stored and processed using trusted cloud platforms,
including:

• Microsoft Office 365
• Microsoft Azure
• Google Cloud Platform (GCP)
• Other enterprise-grade cloud infrastructure providers used to operate our services

We implement commercially reasonable administrative, technical, and physical
safeguards to protect customer information.

5. AI Features & Communication Processing

Certain Skyretel services may use AI-powered technologies for:

• Call transcription
• Call summaries
• Sentiment analysis
• Topic detection
• Voice analytics
• Workflow automation

These features process communication data solely to provide the requested
services and improve customer experience.

Customers are responsible for ensuring they comply with all applicable call
recording and consent laws in their jurisdiction.

6. Sharing of Information

We may share information with:

• Trusted service providers and infrastructure partners
• Telecommunications carriers
• Payment processors
• Regulatory authorities when legally required

We do not sell personal information to third parties.

7. Cookies & Analytics

Our website may use cookies and analytics technologies to:

• Improve website functionality
• Analyze traffic and usage trends
• Enhance user experience
• Support marketing and advertising efforts

Users may disable cookies through their browser settings.

8. Data Security

We maintain reasonable safeguards designed to protect personal information against:

• Unauthorized access
• Disclosure
• Alteration
• Loss or misuse

However, no method of transmission or storage is completely secure, and we
cannot guarantee absolute security.

9. Data Retention

We retain information only for as long as necessary to:

• Provide services
• Meet contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

10. Third-Party Services

Our website and services may contain links or integrations with third-party
services. We are not responsible for the privacy practices of third-party platforms.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of information
• Withdraw consent where applicable

To submit a request, contact us using the information below.

12. Children’s Privacy

Our services are not directed toward individuals under the age of 13, and
we do not knowingly collect personal information from children.

13. International Data Transfers

Information may be processed and stored in Canada, the United States, or
other jurisdictions where our service providers operate.

By using our services, you consent to such transfers where permitted by law.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be
posted on this page with a revised effective date.

15. Contact Us

If you have questions regarding this Privacy Policy or our data practices,
please contact:

Skyretel

Website:

www.skyretel.com

Email:
privacy@skyretel.com