• +1866 444-1520

Skyretel

Get a Quote

Bring Phone Calling into Microsoft Teams with Skyretel

Unify all your business communications with Skyretel’s Microsoft Teams Session Border Controller (SBC), enabling seamless Direct Routing for enterprise-grade calling inside Teams. Built for reliability and security, Skyretel is Microsoft-certified and fully GCC High compliant—ensuring your organization meets strict communication and compliance standards while staying fully connected.

Microsoft Teams Direct Routing Explained

Microsoft Teams Direct Routing is a solution that connects Microsoft Teams to the Public Switched Telephone Network (PSTN), enabling users to make and receive external phone calls directly within Teams. It allows businesses to transform Microsoft Teams into a complete business telephony system, reducing the need for a traditional Private Branch Exchange (PBX). This modern approach simplifies communication infrastructure while maintaining full voice calling capabilities. With Direct Routing, organizations gain access to advanced PBX-style features inside Microsoft Teams, making it a powerful solution for both inbound and outbound business communication.
Get a Quote

How to Set Up Microsoft Teams Direct Routing

Using Microsoft Teams as a fully functional business phone system is simple when implemented correctly. Follow the steps below to understand how Direct Routing works and how to get started.
Use Microsoft Teams for Internal Communication
Start by adopting Microsoft Teams across your organization for internal communication. This helps your team become familiar with the platform while immediately improving collaboration and productivity.
Ensure that each user has the required Microsoft licenses that support Phone System and Audio Calling features. Next, partner with a certified Direct Routing provider to enable external calling capabilities. Skyretel provides fully certified SBC-based Direct Routing solutions with proven deployment expertise.
Direct Routing is enabled through a Session Border Controller (SBC), which securely connects Microsoft Teams with the PSTN network. Skyretel configures the SBC, SIP connectivity, and media routing between your business phone system and Microsoft Teams to ensure secure and reliable communication.
Once setup is complete, your existing business numbers (DIDs) can be ported into the system. You can retain your current numbers or add new ones without disrupting operations.
Skyretel provides complete onboarding, training, and system guidance to ensure smooth adoption. Our support team remains available 24/7 to assist with setup, troubleshooting, and ongoing system performance.

Key Benefits of Microsoft Teams Direct Routing

Microsoft Teams Direct Routing enhances business communication by combining flexibility, security, and collaboration in one unified platform. It delivers powerful features that improve productivity and streamline daily operations.
Customizable Communication Experience

Personalize chat settings, notifications, and layouts to match your workflow. This makes navigation easier and ensures a more efficient communication experience across your organization.

Simplified Group Management

Quickly create and manage teams, groups, and channels with ease. Organize communication effectively and keep important information visible and accessible.

High-Quality Video Conferencing

Conduct seamless video meetings from anywhere and on any device. Enjoy reliable, high-definition communication—even when using traditional phone systems.

Real-Time Team Collaboration

Keep your workforce connected with instant updates and notifications. Share important messages and ensure everyone stays aligned in real time.

Wide Compatibility

Microsoft Teams integrates smoothly with most modern hardware and software systems, ensuring flexibility and easy deployment across different environments.

Enterprise-Grade Security

Built on Microsoft 365 and Office 365 infrastructure, Teams delivers advanced security, compliance, and data protection features designed for enterprise-level communication.

Microsoft Teams SBC Certified for Direct Routing

Skyretel is Microsoft Teams SBC certified, enabling secure and reliable Direct Routing for enterprise voice communication. This certification ensures seamless integration between Microsoft Teams and the Public Switched Telephone Network (PSTN), delivering high-quality calling performance, compliance, and advanced connectivity for business communications.
Get a Quote

Microsoft Teams SBC Pricing Plans

Skyretel Microsoft Teams Certified SBC plans are designed to enhance your Teams environment with secure, scalable, and intelligent voice communication.

Empower Microsoft Teams with advanced calling features and seamless Direct Routing integration through our certified SBC solutions. Built for performance and reliability, Skyretel enables smooth, enterprise-grade voice connectivity with enhanced efficiency and flexibility for modern business communication.

Contract Monthly
Save up to 30% by a Yearly Contract, Pay Monthly
Starts at

$2

Per month / user
Contact Sales
Get Started

Best for: Businesses that already have existing SIP trunks or carrier relationships.

This option offers Skyretel’s Microsoft Teams-certified SBC integration while letting you keep your current telecom provider. It delivers secure Direct Routing without requiring any changes to your existing voice infrastructure, ensuring flexibility and a smooth transition into Teams.

Starts at
Most Popular

$10

Per month / user
Includes calling plan, billed annually
Get Started

Best for: Organizations looking for a fully managed Microsoft Teams voice solution.

This plan combines Skyretel’s certified SBC with a reliable calling plan and built-in foundational AI features. It provides a smooth, fully managed voice experience within Microsoft Teams, ensuring high call quality, easier management, and overall operational efficiency.

Starts at

$26

Per month / user
Includes full PBX & AI, billed annually
Get Started

Best for: Enterprises seeking a full unified communications platform.

Transform Microsoft Teams into a complete communication hub with Skyretel’s advanced Cloud PBX features. This AI-powered solution enhances call management, analytics, and productivity with deep insights and enterprise-grade voice capabilities.

Microsoft Teams Direct Routing FAQs

Can Direct Routing work like a regular phone call?
Yes. Once integrated into your business communication system, Microsoft Teams Direct Routing can replace traditional phone calling. It enables users to make and receive standard phone calls while also offering additional features such as chat, video meetings, and unified collaboration within Microsoft Teams.
Yes. A demo version is available that includes most of the key features of Microsoft Teams Direct Routing. It allows users to explore the system, understand its functionality, and evaluate its suitability for their business needs before making a decision. Our experts guide you through the demo, explain the benefits of Direct Routing, and help match you with the right solution for your communication requirements.
Microsoft Teams Direct Routing is suitable for all types of organizations, including small businesses and large enterprises. Any business with communication needs can benefit from Direct Routing to improve connectivity, efficiency, and call management.
Yes. Microsoft Teams Direct Routing works across all internet-connected devices, including mobile phones. This allows users to stay connected and manage business calls from anywhere.
The plans vary based on features and service level. Higher-tier packages include more advanced capabilities, with the Ultimate plan offering the most comprehensive set of Microsoft Teams Direct Routing features for complete business communication needs.
Yes. If you do not have an existing phone system, Skyretel offers a cloud-based phone system that integrates with Microsoft Teams. It can be accessed from any device and enables calling, collaboration, and file sharing in a unified communication environment.

Request Your Quote

Please provide the requested information to get your quote.